Refund Policy

At Arcane Gaming, we are committed to providing a seamless shopping experience. If you are not completely satisfied with your purchase, our Refund Policy outlines the terms and conditions for refunds and how to request them.

Eligibility for Refunds

• Refund requests must be submitted within 30 days of the delivery date.
• Items must be returned in their original condition, unused, and in the original packaging with all tags intact.
• Digital products, downloadable items, and non-returnable items (as outlined in our Return Policy) are not eligible for refunds.

Non-Refundable Charges

• Shipping and handling fees are non-refundable.
• Costs incurred for expedited or international shipping are not eligible for refunds.

Refund Process

To request a refund, follow these steps:

1. Contact our support team at support@arcanegaming.com with your order number and reason for the refund request.
2. Provide any supporting documentation, such as proof of purchase or photos of the product if it is defective or damaged.
3. Our team will review your request and provide instructions on how to return the item, if applicable.

Refund Timeline

Once your return is received and inspected (if applicable), we will notify you of the status of your refund. Approved refunds will be processed as follows:

• Refunds will be issued to your original payment method within 7-10 business days.
• If the original payment method is unavailable, a store credit may be issued.

Refunds for Damaged or Defective Items

If you received a damaged or defective product, notify us within 7 days of delivery. Provide photos of the item and any relevant details. We will process a replacement or refund as appropriate.

Store Credit

For purchases made with gift cards or promotional credits, refunds will be issued as store credit only. Store credit cannot be redeemed for cash and must be used for future purchases on our we